Refund policy

Return & Exchange Policy

At Capella, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, we offer exchanges under the following conditions.

Exchange Period
Customers may request an exchange within 24 hours of receiving the order.

Exchange Conditions

  • Items must be unused, unworn, and in their original condition.

  • All original tags must be attached.

Exchange Process

  • Products can only be exchanged for another item available in our store.

  • If the new item has a higher price, the customer must pay the price difference.

  • If the new item has a lower price, the remaining balance will be provided as store credit for future purchases.

Shipping Fees

  • Return shipping costs are the responsibility of the customer.

  • Shipping fees are non-refundable.

No Refund Policy

  • We do not offer cash refunds. All approved returns will be processed as product exchanges or store credit only.

Non-Exchangeable Items

  • Products that have been worn, washed, or damaged.

  • Products returned after exchange period.

  • Items without original tags.

To request an exchange, please contact us through WhatsApp or Instagram with your order and product details within 24 hours of delivery.

Capella reserves the right to refuse any return or exchange that does not meet the conditions above.